{"id":1001,"date":"2026-05-15T20:46:53","date_gmt":"2026-05-15T20:46:53","guid":{"rendered":"https:\/\/lumans.co\/?page_id=1001"},"modified":"2026-05-23T18:54:57","modified_gmt":"2026-05-23T18:54:57","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/lumans.co\/en\/conditions-generales-de-vente\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1001\" class=\"elementor elementor-1001\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54c1d720 e-flex e-con-boxed e-con e-parent\" data-id=\"54c1d720\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"f04debf\" class=\"e-f04debf-ee550dd e-heading-base\">General Terms and Conditions of Sale &amp; Legal Notice<\/h2>\n\t\t\t\t\t<p class=\"e-7188f71-4fb00be e-paragraph-base\" data-interaction-id=\"7188f71\">Last updated: May 15, 2026<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-738fde4 elementor-widget elementor-widget-text-editor\" data-id=\"738fde4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"doc-part\">\n<h2 class=\"part-header\"><strong><span class=\"part-label\">Legal Notice<\/span><\/strong><\/h2>\n<section id=\"editeur\">\n<h3><strong><span class=\"art-num\">Art. 1 <\/span>Website Publisher<\/strong><\/h3>\n<p>The website&nbsp;<strong>www.lumans.co<\/strong>&nbsp;is published by:<\/p>\n<p><strong>Company<\/strong> : Empo Global Services, LLC<\/p>\n<p><strong>Trade name<\/strong> : Lumans<\/p>\n<p><strong>Legal form<\/strong> Limited Liability Company (LLC), registered in the State of Maryland, United States<\/p>\n<p><strong>Employer Identification Number (EIN)<\/strong> : 92-1377725<\/p>\n<p><strong>Registered address<\/strong> 3435 London Leaf Lane, Laurel, MD 20724, United States<\/p>\n<p><strong>Legal representative<\/strong> : Pierre Sylvano Djeudeu<\/p>\n<p><strong>Contact :<\/strong> <a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a><\/p>\n<\/section>\n<section id=\"hebergeur\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 2 <\/span>Hosting provider<\/strong><\/h3>\n<p>The website&nbsp;<strong>www.lumans.co<\/strong>&nbsp;is hosted by:<\/p>\n<p><strong>Company<\/strong> : HOSTINGER operations, UAB<\/p>\n<p><strong>Street number and street name<\/strong> : \u0160vitrigailos str. 34, Vilnius 03230, Lituanie<\/p>\n<p><strong>Phone<\/strong> : +370 64 503 378<\/p>\n<p><strong>Email<\/strong> : <a href=\"mailto:domains@hostinger.com\">domains@hostinger.com<\/a><\/p>\n<\/section>\n<section id=\"pi\">\n<h3><strong><span class=\"art-num\">Art. 3&nbsp;<\/span><\/strong><\/h3>\n<h3><strong>Intellectual Property<\/strong><\/h3>\n<p>All elements of the website&nbsp;<strong>www.lumans.co<\/strong>&nbsp;\u2014 structure, design, texts, photographs, illustrations, logo, the brand name&nbsp;<em>Lumans<\/em>and the artworks offered for sale \u2014 are the exclusive property of Empo Global Services, LLC and their respective authors. They are protected by applicable intellectual property laws in the United States (U.S. Copyright Act, Lanham Act) and internationally under conventions to which the United States is a party (including the Berne Convention).<\/p>\n<p>Any reproduction, representation, modification, publication, adaptation, or exploitation \u2014 in whole or in part \u2014 of any element of the website, without the prior written authorisation of Empo Global Services, LLC, is strictly prohibited.<\/p>\n<div>&nbsp;<\/div>\n<div class=\"callout\"><strong>Artworks:<\/strong>&nbsp;The purchase of an artwork on Lumans transfers physical ownership of the piece only. The copyright associated with the artwork remains the property of the artist or Empo Global Services, LLC as applicable. Any reproduction or commercial exploitation of an acquired artwork is prohibited without prior written consent.<\/div>\n<\/section>\n<section id=\"responsabilite-ml\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 4&nbsp;<\/span><\/strong><strong style=\"font-size: 16px;\">Limitation of Liability&nbsp;<\/strong><\/h3>\n<div><strong style=\"font-size: 16px;\">&nbsp;<\/strong><\/div>\n<p>Empo Global Services, LLC endeavours to ensure the accuracy of the information published on the website, without being able to guarantee its completeness or permanent currency. The company shall not be held liable for direct or indirect damages resulting from access to or use of the website, service interruptions, or the presence of links to third-party websites whose content it does not control.<\/p>\n<\/section>\n<\/div>\n<div class=\"doc-part\">\n<h2 class=\"part-header\"><strong><span class=\"part-num\">II <\/span><span class=\"part-label\">Terms and Conditions<\/span><\/strong><\/h2>\n<section id=\"champ\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 5 <\/span>Scope &amp; Acceptance<\/strong><\/h3>\n<p>These General Terms and Conditions of Sale (\"GTC\") govern all commercial relationships between&nbsp;<strong>Empo Global Services, LLC<\/strong>, trading under the brand name&nbsp;<strong>Lumans<\/strong>&nbsp;(hereinafter \"Lumans\" or \"the Seller\"), a company incorporated under US law, and any non-professional buyer (hereinafter \"the Customer\") making a purchase through the website&nbsp;<strong>www.lumans.co<\/strong>.<\/p>\n<div class=\"callout protect\"><strong>Applicable law:<\/strong>&nbsp;These GTC are governed by the law of the State of Maryland (United States). However, consumers residing in the European Union benefit from the minimum protections that the mandatory provisions of their country of residence afford them, to the extent that such provisions are more favourable. These GTC shall not have the effect of depriving a European consumer of such rights.<\/div>\n<p>Any order placed on the website constitutes full, unconditional acceptance of these GTC as in force at the time of validation. The Seller reserves the right to modify them at any time, without retroactive effect on orders already confirmed.<\/p>\n<p>The Customer declares that they are of legal age under the legislation of their country of residence and have the legal capacity to enter into contracts.<\/p>\n<\/section>\n<section id=\"produits\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 6 <\/span>Products<\/strong><\/h3>\n<p>Lumans sells the following categories of products:<\/p>\n<ul>\n<li><strong>Silk scarves<\/strong>&nbsp;\u2014 artisanal textile pieces in natural silk<\/li>\n<li><strong>Original artworks<\/strong>&nbsp;\u2014 paintings, prints, and other unique or limited-edition creations<\/li>\n<\/ul>\n<p>The essential characteristics of each product are described on the corresponding product page. Visuals are as faithful to reality as possible; however, slight variations in colour and dimensions may exist between the on-screen rendering and the physical product, particularly for textiles and artworks, and shall not be contractually binding on the Seller.<\/p>\n<div>&nbsp;<\/div>\n<div class=\"callout\"><strong>Pre-orders:<\/strong> Certain products are available for pre-order. The indicative lead time is 4 to 6 weeks from order confirmation (exact timeframe shown on the product page). Payment is collected at the time of ordering. The Customer is notified of dispatch by email.<\/div>\n<p>Offers are valid subject to available stock. In the event of unavailability following order confirmation, the Seller will inform the Customer as soon as possible and offer either a full refund or an equivalent substitute product.<\/p>\n<\/section>\n<section id=\"prix\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 7 <\/span>Prices &amp; Taxation<\/strong><\/h3>\n<p>Prices displayed on the website are expressed in&nbsp;<strong>euros (\u20ac) et en dollars am\u00e9ricains (USD)<\/strong>Delivery costs are indicated separately and clearly displayed before final order confirmation.<\/p>\n<p>Products are invoiced at the price in force at the time the order is recorded. Lumans reserves the right to modify its prices at any time; changes do not apply to orders already confirmed.<\/p>\n<div class=\"callout alert\"><strong>Taxes &amp; import duties:<\/strong>&nbsp;Empo Global Services, LLC is a US company and is not subject to European VAT. Prices shown are net of any local import taxes. For all deliveries outside the United States, customs duties, import taxes, or local charges may be levied upon delivery in accordance with the regulations of the destination country. These charges are the sole responsibility of the Customer. Lumans cannot be held liable for them or anticipate them on the Customer's behalf. We recommend that Customers check with their country's customs authorities before placing an order.<\/div>\n<div>&nbsp;<\/div>\n<\/section>\n<section id=\"paiement\">\n<h3><strong><span class=\"art-num\">Art. 8 <\/span>Payment<\/strong><\/h3>\n<p>Payment is made in full at the time of order confirmation. Accepted payment methods are:<\/p>\n<ul>\n<li><strong>Credit\/debit card<\/strong>&nbsp;\u2014 Visa, Mastercard, American Express<\/li>\n<li><strong>PayPal<\/strong><\/li>\n<li><strong>Apple Pay<\/strong><\/li>\n<li><strong>Google Pay<\/strong><\/li>\n<\/ul>\n<p>Transactions are secured by SSL\/TLS encryption. Empo Global Services, LLC does not store any banking data; payment processing is handled by certified third-party providers.<\/p>\n<div class=\"callout protect\"><strong>Fraud &amp; security:<\/strong>&nbsp;In the event of fraudulent use of a payment method reported by a banking institution or payment provider, the order will be automatically cancelled and the Customer will be informed. Lumans reserves the right to request identity verification in cases of suspected fraud before processing an order.<\/div>\n<div>&nbsp;<\/div>\n<\/section>\n<section id=\"livraison\">\n<h3><strong><span class=\"art-num\">Art. 9 <\/span>Shipping<\/strong><\/h3>\n<p>Lumans delivers worldwide. To ensure secure delivery, all shipments are made&nbsp;<strong>against signature.<\/strong><\/p>\n<p>Les d\u00e9lais et frais de livraison varient selon la destination&nbsp;:<\/p>\n<p>Metropolitan France &amp; Europe: 5 to 10 business days<\/p>\n<p>International: 10 to 15 business days&nbsp;<\/p>\n<p>Articles en pr\u00e9commande : 4 \u00e0 6 semaines&nbsp;<\/p>\n<p>Approximate timeframe generally indicated on the product page.<\/p>\n<p>The choice of carrier is made by Lumans based on the destination and nature of the product. Orders are dispatched in a single shipment, unless an item is unavailable.<\/p>\n<p>Timeframes run from the dispatch confirmation (sending of the tracking number). They are indicative and may be affected by circumstances beyond the Seller's control (customs delays, weather conditions, strikes, etc.).<\/p>\n<div class=\"callout protect\"><strong>Transfer of risk:<\/strong>&nbsp;Risk in the products (loss, damage) is transferred to the Customer at the moment of physical handover of the items to the carrier. From that point, the Customer bears the risks associated with transport. In the event of loss or damage attributable to the carrier, Lumans will assist the Customer in filing a claim but cannot be automatically held liable.<\/div>\n<p>Upon receipt of the parcel, the Customer must check the condition of the package and its contents. Any anomaly (damaged parcel, missing product) must be reported to the carrier at the time of delivery and notified to Lumans by email at&nbsp;<a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a>&nbsp;within 14 days of delivery, accompanied by photographs. After this period, no claim will be accepted.<\/p>\n<\/section>\n<section id=\"retractation\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 10 <\/span>Right of Withdrawal<\/strong><\/h3>\n<p>Lumans grants its customers a right of withdrawal of&nbsp;<strong>14 calendar days<\/strong>&nbsp;from receipt of the products, without obligation to provide a reason.<\/p>\n<div>&nbsp;<\/div>\n<div class=\"callout alert\">\n<p><strong>Exceptions to the right of withdrawal:<\/strong>&nbsp;This right does not apply to the following categories:<\/p>\n<ul>\n<li>Unique artworks or works made to order or personalised according to the Customer's specifications<\/li>\n<li>Products unsealed or used after delivery<\/li>\n<li>Products clearly identified as non-refundable on their product page<\/li>\n<\/ul>\n<p>The non-refundable nature of a product is expressly indicated on its product page prior to purchase.<\/p>\n<\/div>\n<p>To exercise this right, the Customer must notify their decision before the expiry of the 14-day period by sending a clear email to&nbsp;<a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a>&nbsp;stating their order number, or by using the form below.<\/p>\n<div class=\"callout\">\n<p><strong>Withdrawal form:<\/strong><\/p>\n<p>To: Lumans \/ Empo Global Services, LLC<br>3435 London Leaf Lane, Laurel, MD 20724, USA<br><a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a><\/p>\n<p>I hereby notify you of my withdrawal from the contract relating to:<br>\u2014 Product(s) ordered:<br>\u2014 Order number:<br>\u2014 Date of receipt:<br>\u2014 Customer name and address:<br>\u2014 Date :<\/p>\n<\/div>\n<div>&nbsp;<\/div>\n<\/section>\n<section id=\"retours\"><\/section>\n<section id=\"garanties\"><\/section>\n<section id=\"responsabilite-cgv\">\n<h3><b>Art. 11 \u2014 Returns &amp; Refunds<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Following valid exercise of the right of withdrawal, the Customer has <\/span>fourteen (14) days<span style=\"font-weight: 400;\"> from the delivery to return the products at their own expense.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Products must be returned in their original condition, complete, unused, unwashed, and in their original packaging. Any product returned incomplete, damaged, used, or without its original packaging will be refused or subject to a reduction in value, at the Seller's sole discretion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<p><b>Refund conditions:<\/b><span style=\"font-weight: 400;\"> The refund will be processed within <\/span>fourteen (14) days<span style=\"font-weight: 400;\"> Upon receipt of the returned product in good condition in its original packaging with all accompanying items. The refund will be issued via the same payment method used for the order. Shipping costs are non-refundable, except for orders delivered within the EU and placed using standard shipping. Return shipping costs are the responsibility of the Customer.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<h3><b>Warranties<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Lumans warrants that the products sold conform to their description and are free from manufacturing defects at the time of delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a defective or non-conforming product, the Customer has <\/span>fourteen (14) days <span style=\"font-weight: 400;\">&nbsp;from receipt to inform the Seller by email at contact@lumans.co, with supporting photographs. The Seller will then offer, at its discretion, a replacement product, a store credit, or a full refund.<\/span><\/p>\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 13 <\/span>Limitation of Liability<\/strong><\/h3>\n<p>To the fullest extent permitted by applicable law, the liability of Empo Global Services, LLC in respect of an order is strictly limited to the total amount paid by the Customer for that order.<\/p>\n<p>The Seller shall not be held liable for:<\/p>\n<ul>\n<li>Indirect damages, loss of profits, intangible or consequential losses<\/li>\n<li>Delivery delays attributable to carriers or customs procedures<\/li>\n<li>Taxes, duties, or import charges imposed by the destination country<\/li>\n<li>Any loss or damage resulting from improper use of the products<\/li>\n<li>Errors or omissions in information provided by the Customer when placing an order<\/li>\n<\/ul>\n<p>This limitation does not apply in cases of personal injury, fraud, wilful misconduct, or any other liability that cannot be legally limited.<\/p>\n<\/section>\n<section id=\"force-majeure\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 14 <\/span>Force majeure<\/strong><\/h3>\n<p>Lumans shall not be held liable for total or partial failure to fulfil its obligations in the event of a force majeure event, defined as any unforeseeable, irresistible event beyond the control of the parties, including without limitation: natural disasters, pandemics, fires, postal or transport strikes, governmental acts, wars, failures of communication networks or computer systems.<\/p>\n<p>In the event of force majeure, the Seller will inform the Customer as soon as possible.<\/p>\n<\/section>\n<section id=\"service-client\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 15 <\/span>Customer service<\/strong><\/h3>\n<div class=\"callout\"><strong>Contact :<\/strong>&nbsp;<a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a><br><strong>Availability:<\/strong>&nbsp;Business days, Monday to Friday<br><strong>Response time:<\/strong> Maximum 30 days<\/div>\n<p>All complaints must be addressed in the first instance to customer service. Lumans is committed to handling each request with diligence and good faith.<\/p>\n<\/section>\n<section id=\"droit\">\n<h2>&nbsp;<\/h2>\n<h3><strong><span class=\"art-num\">Art. 16 <\/span>Governing Law &amp; Dispute Resolution<\/strong><\/h3>\n<p>These GTC are governed by and construed in accordance with the law of the<strong>State of Maryland, United States<\/strong>, without regard to its conflict of law rules.<\/p>\n<p>In the event of a dispute, the parties agree to seek an amicable resolution in the first instance by contacting customer service at&nbsp;<a href=\"mailto:contact@lumans.co\">contact@lumans.co<\/a>.<\/p>\n<p>Failing amicable resolution within 30 days, any dispute shall be submitted to the exclusive jurisdiction of the courts of the State of Maryland, United States, unless mandatory legal provisions applicable in the Customer's country of residence provide otherwise.<\/p>\n<div class=\"callout\"><strong>Customers residing in the European Union:<\/strong> In accordance with European consumer protection rules, a consumer domiciled in the EU may always bring proceedings before the courts of their country of residence.<\/div>\n<div>&nbsp;<\/div>\n<\/section>\n<section id=\"divers\">\n<h3><strong><span class=\"art-num\">Art. 17 <\/span>Miscellaneous Provisions<\/strong><\/h3>\n<p><strong>Entire agreement:<\/strong>&nbsp;These GTC constitute the entire agreement between the parties with respect to their subject matter and supersede all prior agreements, commitments, or communications.<\/p>\n<p><strong>Severability:<\/strong>&nbsp;If any provision of these GTC is declared null, unlawful, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.<\/p>\n<p><strong>Non-waiver:<\/strong>&nbsp;The fact that Lumans does not invoke a provision of these GTC at any given time shall not constitute a waiver of the right to invoke it at a later date.<\/p>\n<p><strong>Language:<\/strong>&nbsp;These GTC are drafted in French. In the event of translation, the French version shall prevail in case of contradiction.<\/p>\n<p><strong>Personal data:<\/strong>&nbsp;The processing of personal data collected in the context of orders is governed by the Lumans Privacy Policy, available on the website.<\/p>\n<\/section>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales de ventes &amp; Mentions l\u00c9GALES Derni\u00e8re mise \u00e0 jour : 15 mai 2026 Mentions l\u00e9gales Art. 1 \u00c9diteur du site Le site&nbsp;www.lumans.co&nbsp;est \u00e9dit\u00e9 par : Soci\u00e9t\u00e9 : Empo Global Services, LLC Marque commerciale : Lumans Forme juridique : Limited Liability Company (LLC), enregistr\u00e9e dans l&rsquo;\u00c9tat du Maryland, \u00c9tats-Unis Employer Identification Number (EIN) : [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1001","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/comments?post=1001"}],"version-history":[{"count":49,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1001\/revisions"}],"predecessor-version":[{"id":2684,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1001\/revisions\/2684"}],"wp:attachment":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/media?parent=1001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}