{"id":1026,"date":"2026-05-15T21:29:01","date_gmt":"2026-05-15T21:29:01","guid":{"rendered":"https:\/\/lumans.co\/?page_id=1026"},"modified":"2026-05-20T17:26:50","modified_gmt":"2026-05-20T17:26:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/lumans.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1026\" class=\"elementor elementor-1026\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76da2a3 e-flex e-con-boxed e-con e-parent\" data-id=\"76da2a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8921f elementor-widget elementor-widget-lumans_faq\" data-id=\"cf8921f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lumans_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <style>\n            \/* Style align\u00e9 sur la FAQ des fiches produits *\/\n            .lf-faq-section { width: 100%; }\n            .lf-faq-inner { margin: 0 auto; }\n            .lf-faq-title { margin: 0 0 40px; }\n            .lf-faq-list { display: flex; flex-direction: column; }\n            .lf-faq-item { border-bottom: 1px solid #e5e5e5; }\n            .lf-faq-item:first-child { border-top: 1px solid #e5e5e5; }\n            .lf-faq-q { display: flex; justify-content: space-between; align-items: center; gap: 16px; width: 100%; padding: 22px 0; background: transparent; border: none; cursor: pointer; text-align: left; }\n            .lf-faq-q svg { width: 18px; height: 18px; flex-shrink: 0; transition: transform 0.3s; stroke: currentColor; }\n            .lf-faq-item.open .lf-faq-q svg { transform: rotate(180deg); }\n            .lf-faq-a { display: none; overflow: hidden; }\n            .lf-faq-a-inner { padding: 0 0 22px; }\n            .lf-faq-a-inner p { margin: 0 0 10px; }\n            .lf-faq-a-inner p:last-child { margin: 0; }\n\n            @media (max-width: 767px) {\n                .lf-faq-q { padding: 18px 0; }\n            }\n        <\/style>\n\n        <section class=\"lf-faq-section\" id=\"lf-faq-cf8921f\">\n            <div class=\"lf-faq-inner\">\n                                    <h2 class=\"lf-faq-title\">Frequently Asked Questions<\/h2>\n                                <div class=\"lf-faq-list\">\n                                            <div class=\"lf-faq-item open\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>What is your return policy?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\" style=\"display:block\">\n                                <div class=\"lf-faq-a-inner\"><p>You have fourteen (14) days from the date of delivery to return your order in its original condition.<\/p><p>For more information, please visit our <span style=\"text-decoration: underline\"><a href=\"https:\/\/lumans.co\/en\/livraison-et-retours\/\">Shipping &amp; Returns page.<\/a><\/span><\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"lf-faq-item\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>What are your shipping times and terms?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\">\n                                <div class=\"lf-faq-a-inner\"><p>To ensure secure delivery, all orders are delivered exclusively <strong>against signature.<\/strong> Delivery times vary depending on the destination.<\/p><p>Orders within France and Europe will be delivered within 5 to 10 business days. Please allow 10 to 15 business days for international deliveries.<\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"lf-faq-item\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>How should I take care of my silk square?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\">\n                                <div class=\"lf-faq-a-inner\"><p>Your silk square deserves to be preserved with the same care that presided over its creation.<\/p><p>Professional dry cleaning is strongly recommended.<\/p><p>Do not machine wash, wring or tumble dry.<\/p><p>Store flat in its case, away from direct light and humidity. Avoid contact with perfume, oils or rough surfaces.<\/p><p>With proper care, a Lumans square lasts a lifetime.<\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"lf-faq-item\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>What does 17.5 momme mean?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\">\n                                <div class=\"lf-faq-a-inner\"><p>Momme is the unit used to measure the weight and density of silk fabric. The higher the number, the heavier and more durable the silk.<\/p><p>At 17.5 momme, the silk used in each Lumans square sits at the higher end of the luxury range. It is dense enough to drape beautifully, hold its shape and withstand wear over time, while remaining soft and fluid against the skin. Anything below 14 momme is considered lightweight and less durable.<\/p><p>At 17.5 momme, you are holding a silk chosen specifically for its longevity, its quality and the kind of finishing that only reveals itself when you hold the piece in your hands.<\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"lf-faq-item\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>Why do only limited edition items come with a certificate of authenticity?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\">\n                                <div class=\"lf-faq-a-inner\"><p>At Lumans, a certificate of authenticity is not a formality. It is a statement. Each item in limited edition is numbered and certified because rarity, when it is real, deserves to be documented. The certificate confirms the edition number of your piece, the name of the artist and the origin of the work.<\/p><p><strong>It is the guarantee that the piece you are acquiring is part of a fixed number of originals that will never be reproduced.<\/strong><\/p><p>For collectors and gift-givers, it transforms a beautiful object into a verified piece rooted in history and contemporary African art.<\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"lf-faq-item\">\n                            <button type=\"button\" class=\"lf-faq-q\" onclick=\"lumansAccordionToggle(this)\">\n                                <span>Why are the hems of Lumans squares hand-rolled?<\/span>\n                                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n                            <\/button>\n                            <div class=\"lf-faq-a\">\n                                <div class=\"lf-faq-a-inner\"><p>The hem is where a square justifies its price or reveals its compromises. A machine-finished hem is fast and flat. A hand-rolled hem requires a skilled artisan to fold and sew each edge individually by hand, creating a soft, rounded edge that sits naturally against the fabric and ages beautifully over time. It is one of the most time-consuming steps in luxury silk scarves production and one of the most difficult to reproduce at large scale.<\/p><p>At Lumans, every hem is hand-rolled by our partners in Como, artisans who have been perfecting this technique for over 70 years.\u00a0<strong>70 ans<\/strong>. Ce n\u2019est pas un d\u00e9tail. C\u2019est un standard.<\/p><\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/section>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<p class=\"e-6ae6cfe-ed443b0 e-paragraph-base\" data-interaction-id=\"6ae6cfe\"  >\n\t\t\t\t\t\t\t\tDo you have any additional questions?<br>\n\t\t\t\t\t<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6380f8 elementor-widget elementor-widget-lumans_underline_button\" data-id=\"e6380f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lumans_underline_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <style>\n            .lub-wrap { line-height: 1; }\n            a.lub { display: inline-block; padding: 0 0 1px; border: none; border-bottom-style: solid; border-bottom-width: 1px; border-radius: 0; background: transparent; text-decoration: none; font-family: var(--body-font, 'Louis George Cafe', Arial, sans-serif); }\n        <\/style>\n        <div class=\"lub-wrap\">\n            <a href=\"https:\/\/lumans.co\/en\/contact\/\" class=\"lub\">Contact us<\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Quelle est votre politique de retour ? Vous disposez de 14 jours apr\u00e8s r\u00e9ception de votre produit pour nous retourner votre commande dans son emballage d&rsquo;origine. Pour en savoir plus, consultez notre page Livraison et retours. Quels sont vos d\u00e9lais et conditions de livraison ? Afin de garantir une livraison s\u00e9curis\u00e9e, cette derni\u00e8re [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1026","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/comments?post=1026"}],"version-history":[{"count":20,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1026\/revisions"}],"predecessor-version":[{"id":2020,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/1026\/revisions\/2020"}],"wp:attachment":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/media?parent=1026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}