{"id":18,"date":"2026-05-15T21:22:35","date_gmt":"2026-05-15T21:22:35","guid":{"rendered":"https:\/\/lumans.co\/?page_id=18"},"modified":"2026-07-17T22:45:34","modified_gmt":"2026-07-17T22:45:34","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/lumans.co\/en\/livraison-et-retours\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff00976 e-flex e-con-boxed e-con e-parent\" data-id=\"3ff00976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"fc5012a\" class=\"e-fc5012a-4cff80d e-heading-base\">Shipping &amp; Returns<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-4baaec83 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4baaec83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"23\" data-end=\"178\">At <span style=\"text-decoration: underline;\"><a class=\"decorated-link\" href=\"https:\/\/lumans.co\/en\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">Lumans<\/a><\/span>, every creation is prepared with care to preserve the quality of our artworks and ensure you have a wonderful experience when you receive it.<\/p>\n<p data-start=\"23\" data-end=\"178\">\u00a0<\/p>\n<p data-start=\"23\" data-end=\"178\">\u00a0<\/p>\n<h1 data-section-id=\"kwwgm5\" data-start=\"185\" data-end=\"196\"><strong>Shipping<\/strong><\/h1>\n<div><strong>\u00a0<\/strong><\/div>\n<p>\u00a0<\/p>\n<h2 data-section-id=\"1wkc8cl\" data-start=\"475\" data-end=\"497\"><strong>TERMS &amp; DELIVERY TIMES<\/strong><\/h2>\n<p data-start=\"499\" data-end=\"553\">To ensure secure delivery, all orders are delivered exclusively <strong>against signature.<\/strong>.<\/p>\n<p data-start=\"499\" data-end=\"553\">\u00a0<\/p>\n<p data-start=\"499\" data-end=\"553\">Delivery times vary depending on the destination:<\/p>\n<ul data-start=\"555\" data-end=\"680\">\n<li data-section-id=\"e5p5f2\" data-start=\"555\" data-end=\"618\"><strong data-start=\"557\" data-end=\"576\">France &amp; Europe<\/strong> : usually between 5 and 10 business days<\/li>\n<li data-section-id=\"qg5hp0\" data-start=\"619\" data-end=\"680\"><strong data-start=\"621\" data-end=\"638\">Other territories <\/strong>: usually between 10 and 15 business days<\/li>\n<\/ul>\n<p data-start=\"682\" data-end=\"794\">These timeframes are provided as a guide and may vary depending on the carrier or customs formalities.\u00a0<\/p>\n<p data-start=\"682\" data-end=\"794\">\u00a0<\/p>\n<p data-start=\"682\" data-end=\"794\">Delivery times may occasionally be longer than usual in the following cases: early release, pre-order. However, we will do our utmost to ensure your items are delivered as soon as possible. The dispatch date for these pre-order items is stated on each product page.<\/p>\n<h2 data-section-id=\"19681kg\" data-start=\"801\" data-end=\"822\">\u00a0<\/h2>\n<h2 data-section-id=\"19681kg\" data-start=\"801\" data-end=\"822\"><strong>SHIPPING COSTS<\/strong><\/h2>\n<p data-start=\"824\" data-end=\"938\">Shipping costs are estimated at checkout and displayed before payment is confirmed.<\/p>\n<ul data-start=\"1466\" data-end=\"1552\">\n<li data-section-id=\"1w2vezp\" data-start=\"1466\" data-end=\"1481\">9,90 \u20ac France<\/li>\n<li data-section-id=\"11jili2\" data-start=\"1482\" data-end=\"1498\">12,90 \u20ac Europe<\/li>\n<li data-section-id=\"x4o1io\" data-start=\"1499\" data-end=\"1522\">19,90 \u20ac Other territories<\/li>\n<li data-section-id=\"1ywiisf\" data-start=\"1523\" data-end=\"1552\">Free delivery on purchases over \u20ac300<\/li>\n<\/ul>\n<div>In some cases, delivery charges may be waived for certain destinations, depending on any current offers on the website; please check this when placing your order.<br \/><br \/><\/div>\n<h2 data-section-id=\"vil706\" data-start=\"1017\" data-end=\"1037\"><strong>ORDER TRACKING<\/strong><\/h2>\n<p data-start=\"1039\" data-end=\"1151\">Once your order has been dispatched, a confirmation email including the tracking information will be sent to you.<\/p>\n<h2 data-section-id=\"16bt8cf\" data-start=\"1158\" data-end=\"1176\">\u00a0<\/h2>\n<h2 data-section-id=\"16bt8cf\" data-start=\"1158\" data-end=\"1176\"><strong>TAXES &amp; CUSTOMS<\/strong><\/h2>\n<p data-start=\"1178\" data-end=\"1301\">For international orders, customs duties or local taxes may apply depending on the destination country.<\/p>\n<p data-start=\"1303\" data-end=\"1343\">These charges are the responsibility of the customer.<\/p>\n<h1 data-section-id=\"1tzbx4u\" data-start=\"1350\" data-end=\"1359\">\u00a0<\/h1>\n<h1 data-section-id=\"1tzbx4u\" data-start=\"1350\" data-end=\"1359\"><strong>RETURNS<\/strong><\/h1>\n<h2 data-section-id=\"19gbeti\" data-start=\"1361\" data-end=\"1379\">\u00a0<\/h2>\n<h2 data-section-id=\"19gbeti\" data-start=\"1361\" data-end=\"1379\"><strong>RETURN PERIOD<\/strong><\/h2>\n<p data-start=\"1381\" data-end=\"1493\">You have <strong data-start=\"1409\" data-end=\"1421\">fourteen (14) days<\/strong> from the date of delivery of your order to submit a return request.<\/p>\n<h2 data-section-id=\"1t2p23z\" data-start=\"1500\" data-end=\"1523\">\u00a0<\/h2>\n<h2 data-section-id=\"1t2p23z\" data-start=\"1500\" data-end=\"1523\"><strong>RETURN CONDITIONS<\/strong><\/h2>\n<p data-start=\"1525\" data-end=\"1557\">Returned items must:<\/p>\n<ul data-start=\"1559\" data-end=\"1684\">\n<li data-section-id=\"gtnkuz\" data-start=\"1559\" data-end=\"1593\">-be unworn and unused,<\/li>\n<li data-section-id=\"136a0cg\" data-start=\"1594\" data-end=\"1636\">-be returned in their original condition,<\/li>\n<li data-section-id=\"ztke05\" data-start=\"1637\" data-end=\"1684\">-be accompanied by their complete original packaging (silk square, <strong>sealed booklet<\/strong>case, silk paper), undamaged so that they can be restocked.<\/li>\n<\/ul>\n<p data-start=\"1686\" data-end=\"1765\">Any item returned incomplete, damaged, or used will not be eligible for a refund.<\/p>\n<p data-start=\"1686\" data-end=\"1765\">\u00a0<\/p>\n<p data-start=\"1686\" data-end=\"1765\">\u00a0<\/p>\n<h2 data-section-id=\"t2y9gu\" data-start=\"1929\" data-end=\"1951\"><strong>RETURN PROCEDURE<\/strong><\/h2>\n<p data-start=\"1953\" data-end=\"2011\">To submit a return request, please contact:<\/p>\n<p data-start=\"2013\" data-end=\"2030\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2013\" data-end=\"2030\">contact@lumans.co <\/a>stating:<\/p>\n<ul>\n<li>-your order number,<\/li>\n<li>-the item(s) concerned,<\/li>\n<li>-the reason for the return.<\/li>\n<\/ul>\n<p data-start=\"2130\" data-end=\"2190\">Return instructions will then be provided to you.<\/p>\n<h2 data-section-id=\"1s5awo0\" data-start=\"2197\" data-end=\"2215\">\u00a0<\/h2>\n<h2 data-section-id=\"1s5awo0\" data-start=\"2197\" data-end=\"2215\"><strong>RETURN COSTS<\/strong><\/h2>\n<p data-start=\"2217\" data-end=\"2329\">Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a damaged item received.<\/p>\n<h2 data-section-id=\"18q0w8y\" data-start=\"2336\" data-end=\"2353\">\u00a0<\/h2>\n<h2 data-section-id=\"18q0w8y\" data-start=\"2336\" data-end=\"2353\"><strong>REFUNDS<\/strong><\/h2>\n<p data-start=\"2355\" data-end=\"2456\">Once the return has been received and inspected, the refund will be processed via the original payment method.<\/p>\n<p data-start=\"2458\" data-end=\"2554\">Processing times may vary by a few business days depending on your bank.<\/p>\n<h2 data-section-id=\"19cynox\" data-start=\"2561\" data-end=\"2605\">\u00a0<\/h2>\n<h2 data-section-id=\"19cynox\" data-start=\"2561\" data-end=\"2605\"><strong>DAMAGED ITEM\u00a0<\/strong><\/h2>\n<p data-start=\"2607\" data-end=\"2715\">We do everything in our power to ensure your satisfaction. Should your order arrive damaged or if you notice an issue, please contact us promptly at:<\/p>\n<p data-start=\"2717\" data-end=\"2734\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2717\" data-end=\"2734\">contact@lumans.co <\/a>with pictures of the item concerned, so that a solution can be found.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison et retours Chez Lumans, chaque cr\u00e9ation est pr\u00e9par\u00e9e avec soin afin de pr\u00e9server la qualit\u00e9 des \u0153uvres et vous offrir une belle exp\u00e9rience \u00e0 la r\u00e9ception. \u00a0 \u00a0 Livraison \u00a0 \u00a0 Conditions &amp; D\u00e9lais de livraison Afin de garantir une livraison s\u00e9curis\u00e9e, cette derni\u00e8re s&rsquo;effectue exclusivement en main propre contre signature. \u00a0 Les d\u00e9lais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":69,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":2693,"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/2693"}],"wp:attachment":[{"href":"https:\/\/lumans.co\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}