01- Information We Collect

We collect information about you when you interact with our website or services. This information falls into two categories:

Information you provide directly:

• First and last name
• Email address
• Postal address
• Phone number 
• The country from which you interact with us
• Financial and payment data:
  your banking details (please note that all payment transactions are encrypted by the receiving bank — we do not store any card numbers), information about your purchases, orders, returns, etc.
• Any other information submitted through our contact or registration forms

Information collected automatically:

• IP address and approximate location data
• Browser type and operating system
• Pages visited, time spent on site, and links clicked
• Cookie data and similar technologies

02- How We Use Your Data

Lumans uses your personal data for the following purposes:

• To provide, operate, and improve our services
• To respond to your contact or support requests
• To send you commercial or informational communications, with your consent
• To analyse website usage in order to optimise the experience
• To comply with our legal and regulatory obligations
• To prevent fraud and ensure the security of our platform

We do not sell or rent your personal data to third parties for commercial purposes.

03- Cookies and Tracking Technologies

Our website uses cookies and similar technologies (pixels, web beacons, local storage) to improve your experience and analyse our traffic.

Types of cookies used:

• Essential cookies — required for the website to function
• Analytical cookies — to understand how you use our site (e.g. Google Analytics)
• Preference cookies — to remember your settings
• Marketing cookies — to present you with relevant content (with your consent)

You may configure or refuse cookies via our consent banner. 

04- Data Sharing

We may share your information with third parties in the following situations:

• Service providers: hosting providers, analytics tools, and email platforms that process your data on our behalf
• Legal obligations : if we are required to disclose data by law, court order, or a competent authority
• Protection of rights : to defend the rights, property, or safety of Lumans, its users, or the public
• Business transfers : in the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity

Any third-party provider with access to your data is contractually bound to protect it in accordance with applicable standards.

05- International Data Transfers

Empo Global Services, LLC is a US-based company. Your data may be hosted and processed in the United States or in any other country where our service providers operate.

If you reside in the European Economic Area (EEA), the United Kingdom, or Switzerland, you benefit from specific protections. We ensure that any transfer of data to third countries is governed by appropriate safeguards (standard contractual clauses, recognised adequacy mechanisms, etc.).

06- Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

In general:

• Account data: retained for as long as your account is active
• Browsing data: retained for a maximum of 26 months
• Email communications: retained for 3 years for follow-up purposes

At the end of the retention period, your data is securely deleted or anonymised.

07- Your Rights

Depending on your place of residence, you have certain rights regarding your personal data:

• Right of access — obtain a copy of the data we hold about you
• Right of rectification — correct inaccurate or incomplete information
• Right to erasure — request deletion of your data in certain circumstances
• Right to object — object to certain processing activities, particularly for marketing purposes
• Right to portability — receive your data in a structured, readable format
• Right to restriction — request that the processing of your data be limited
• Right to withdraw consent — withdraw your consent at any time

08- Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit (HTTPS), strict access controls, and regular security audits.

However, no data transmission over the internet can be guaranteed 100% secure. In the event of a data breach likely to affect you, we will notify you in accordance with applicable legal obligations.

09- Minors

Our website and services are not directed at persons under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us so that we may delete it.

10- External links

Our website may contain links to third-party websites. This privacy policy applies only to www.lumans.co. We encourage you to review the privacy policies of every website you visit.

11- Changes to this policy

We reserve the right to modify this privacy policy at any time. In the event of a material change, we will notify you by email or by a prominent notice on our website, at least 30 days before the changes take effect.

The last updated date shown at the top of this page is authoritative. Your continued use of the website following any modification constitutes acceptance of the updated version.

12- Contact us

For any questions regarding this policy or your personal data, you may reach us at:

We endeavour to respond to all legitimate requests within 30 days. This period may be extended if your request is particularly complex.